Many of our smart lights, like Philips Hue, Govee, and WiZ products, work with popular systems such as Alexa, Google Home, and Apple HomeKit. Some Govee items also support Matter for broader compatibility. Check the product page for specific details on compatibility and setup.

Setup varies by brand. For Philips Hue, you’ll need the Hue Bridge (sold separately for some items) and the Hue app. Govee and WiZ lights typically connect via Wi-Fi or Bluetooth using their respective apps. Each product comes with instructions, and you can find setup guides on our product pages or contact us for help.

Self-Pickup is available at our after-sale service centre: Unit 16C, Waylee Industrial Centre, 30-38 Tsuen King Circuit, Tsuen Wan. Select it at checkout, and we’ll notify you when your order is ready, typically within 1-3 working days. Pickup hours are Monday–Friday, 12:00–17:00. Bring your order confirmation email. Note: Our office at Unit 104-105, Mega Trade Centre, 1 Mei Wan Street, Tsuen Wan, does not hold stock and is not a pickup point.

We ship to Hong Kong and Macau only. Orders over HKD 500 qualify for free shipping. For orders below HKD 500, a fixed HKD 50 shipping fee applies. Costs and estimated delivery times are shown at checkout. Orders are dispatched within 7 working days after processing.

Yes, we offer a 7-day return period if the product is faulty upon opening. Returns must be unused, in original packaging, and smart lights must not be paired to an app. Contact us at 5543 2543 or support@zenlighting.com to arrange. Beyond that, our 行貨 products come with a 12-month warranty for defects. Customers cover return shipping costs unless the item was faulty.

Yes, all our products include a 12-month manufacturer’s warranty covering defects. Check the product page for specific terms. Proof of purchase from Zenlighting is required for claims. Contact our after-sale service centre at Unit 16C, Waylee Industrial Centre, for support.

Orders are processed within 1-3 working days. Self-Pickup orders are ready for collection within this timeframe at our service centre (Monday–Friday, 12:00–17:00). Shipped orders are dispatched within 7 working days from processing. You’ll receive a confirmation email with tracking once dispatched.

Desk lamps and lightstrips are easy to set up yourself, but ceiling lights and fan ceiling lights often require professional installation due to wiring and safety. We recommend reviewing the product manual or hiring a licensed electrician for overhead fixtures.

Call us at 5543 2543 (Monday–Sunday, 11:00–20:00) or email support@zenlighting.com. Visit our office at Unit 104-105 (1/F), Mega Trade Centre, 1 Mei Wan Street, Tsuen Wan (Monday–Sunday, 11:00–20:00, office only, no stock) or our after-sale service centre at Unit 16C, Waylee Industrial Centre, 30-38 Tsuen King Circuit, Tsuen Wan (Monday–Friday, 12:00–17:00). Use the contact form in our Store Section too!